Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL &
- SLA‑driven environment.
Key Responsibilities
✅ AMS Support &
- Incident Management
- Provide L2/L3 production support for SAP PP and QM modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring production and quality‑related issues
✅ Change Requests &
- Enhancements
- Handle minor enhancements and configuration changes in PP/QM
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support transport management and release cycles
✅ Client &
- Stakeholder Interaction
- Act as functional SPOC for PP/QM AMS support
- Interact with business users across regions (US / EU / APAC)
- Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing &
- Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
✅ Integration Support
- Handle PP/QM integration issues with:
- MM (MRP,
inventory, procurement)
- SD (delivery, batch management where applicable)