Overview

Client is seeking a strategic and technically adept Principal Analyst (SAP)

to lead the design, implementation, and optimization of

SAP S/4HANA Customer Service processes

. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A; transitions.

Key Responsibilities

- Define end-to-end process for Customer Service aligned with business objectives.

- Provide technical leadership during fit-gap analysis, system testing, and cutover planning.

- Ensure integration with SAP modules

(FI/CO, MM, PP) and external systems.

- Develop strategies for data migration, master data harmonization, and process alignment

.

- Guarantee scalability, security, and performance of integrated solutions.

- Design and validate integration of touchpoints between core ERP and boundary systems.

- Support configuration and data flow mapping across systems.

- Collaborate with data governance teams to ensure data quality and compliance.

- Partner with business process owners and IT leads to gathering requirements and validating solutions.

- Define cutover strategies

, including ramp-down, cutover window, and ramp-up plans.





- Facilitate technical workshops and design reviews with stakeholders.

Qualifications

- 8+ years of experience in SAP Customer Service (CS) solution design and implementation.

- Robust knowledge of

Customer Service processes

: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.

- Deep expertise in

SAP S/4HANA modules

(Sales & Distribution, Customer Service Management) and related applications.

- Preferred experience in

Order-to-Cash (O2C)

processes, Pricing, Billing, Credit Management, and Returns.

- Integration experience with

FI/CO, MM, and PP modules.

- Familiarity with

SAP RAR and

SAP BRIM

(subscription and usage-based billing) is a plus.

- Bachelor’s degree in computer science, Information Systems, or related field.

Success Factors in Year One

- Design and implement temporary solutions (bridges/interfaces) to enable business continuity until full integration

- Partner to build a comprehensive integration architecture and roadmap for merged company ERP systems.

- Build strong partnerships with boundary application teams and business stakeholders.

📌 Sap CS Consultant (Bangalore Metropolitan Area)
🏢 Yash Technologies
📍 Bangalore Metropolitan Area