Roles and Responsibilities Walk In Invitation :: TCS :: Salesforce service cloud: Pune :: 08-AUG-2026 (Saturday) Location - Pune (Face to Face Interview) Exp - 5+ Interested and available candidates on 08-AUG-2026 can share profile.
Manage customer service requests through various channels (email, chat, phone) using Salesforce Service Cloud. Resolve customer issues by troubleshooting technical problems and providing timely solutions. Collaborate with internal teams to resolve complex cases that require escalation. Analyze data from Salesforce reports to identify trends and areas for improvement in the customer service process. Develop solid relationships with customers by providing excellent communication skills.