Job Summary

Join our dynamic corporate banking technology team as a Technical SME, specializing in Salesforce CRM. This role invites individuals with a unique blend of technological proficiency and deep expertise in CRM processes. As a key player, you will contribute to the design implementation, and enhancement of Salesforce FSC solutions, bridging the gap between business requirements and cutting-edge technology.

If you are passionate about driving innovation in financial services and possess a strong blend of technical and functional skills, we invite you to contribute to our innovative CRM initiatives. Responsibilities

Analyse, design and implement technological solutions for Salesforce FSC features & Tableau BI dashboards in alignment with business requirements

Serve as a subject matter expert (SME) in both technologies related to Salesforce CRM

Collaborate with cross-functional teams to identify and implement system enhancements, ensuring seamless integration with existing banking systems

Evaluate and optimize Salesforce CRM workflows, proposing and implementing process improvements for efficiency and risk mitigation

Provide technical guidance to internal teams and external vendors, fostering a culture of innovation and continuous improvement

Conduct regular training session for end-users to ensure effective utilization of Salesforce CRM tools and systems

Stay abreast of industry trends,



regulatory changes, and emerging technologies impacting Salesforce CRM and provide strategic insights to management

Act as a liaison between business stakeholders and IT teams, facilitating clear communication and understanding of requirements on both sides

Perform system testing, troubleshooting and provide post-implementation support for Salesforce CRM solutions

Collaborate with cybersecurity teams to ensure the implementation of robust security measures for Salesforce CRM systems

Requirements

Degree in a finance, or IT related discipline

Proven experience in a tech lead role within the banking or financial services industry, with a focus on Corporate Salesforce CRM – FSC (Financial services cloud)

Robust experience in Salesforce FSC CRM and Tableau BI dashboards development

Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions

Effective communication skills to convey complex technical concepts to non-technical stakeholders

Familiarity with regulatory compliance and risk management practices in the banking sector

Project management experience, including the ability to lead and execute initiatives from conception to completion

Strong teamwork and collaboration skills, with the ability to work in a fast-paced and agile setting

📌 Salesforce "Financial Services Cloud" Technical SME” (Chennai)
🏢 Mizuho
📍 Chennai