Description

Design, prototype, build, document, and support Salesforce solutions across CPQ, L2O, Order Management, Fulfillment, or Billing domains.

● Translate business requirements into scalable technical solutions aligned with Salesforce best practices.

● Develop and enhance Salesforce applications using Apex, Lightning Components, Visualforce, JavaScript, and APIs.

● Implement and maintain integrations with external systems (ERP, billing platforms, etc.).

● Automate business processes using Salesforce Flow, Workflow Rules, and other automation tools.

● Create and manage CPQ configurations including product setup, pricing, discounting, and advanced approvals.

● Develop reusable components and frameworks to improve productivity and maintainability.

● Maintain detailed technical documentation and design artifacts.

Responsibilities

Provide L2/L3 production support for Salesforce applications, including CPQ, Order Management, and Billing.

● Troubleshoot and resolve production issues, defects, and performance bottlenecks within defined SLAs.

● Perform root cause analysis and implement preventive solutions.

● Monitor system health, integrations, and batch jobs to ensure platform stability.

● Support release deployments, hotfixes, and patch management activities.

● Collaborate with business users to resolve functional issues and provide timely updates.

● Maintain data integrity and handle data fixes using tools like Data Loader or scripts.

● Participate in on-call rotation or support coverage model as required.

Key Responsibilities

● Design and develop custom Salesforce solutions, features, and integrations.

● Perform system administration activities including user management, security, workflows, and data configuration.

● Collaborate with cross-functional teams (Business, QA, DevOps) to deliver high-quality solutions.





● Gather and analyze business requirements and convert them into technical specifications.

● Drive continuous improvement by identifying opportunities for automation and optimization.

● Stay updated with Salesforce releases and recommend platform enhancements.

Technical Skills & Qualifications

● 5+ years of experience on the Salesforce (Force.com) platform.

● Strong expertise in at least one domain: CPQ / L2O / Order Management / Fulfillment / Salesforce Billing.

● 1–2+ years of experience in Salesforce architecture and platform capabilities/limitations.

● Solid knowledge of Salesforce best practices, design patterns, and governor limits.

Development Skills

● Apex (Triggers, Batch Apex, Queueable, Future Methods)

● Lightning Web Components (LWC) / Aura Components

● Visualforce Pages and Controllers

● REST/SOAP APIs, JSON, and integrations

● Strong unit testing practices and code coverage

Data & Integration

● Proficient in SOQL/SOSL

● Experience with bulk data operations and data migration

● Integration experience with ERP systems (SAP, Oracle, etc.) preferred

● Understanding of middleware tools is a plus

DevOps & Tools

● Experience with version control and CI/CD pipelines (Git, Copado, ANT, Metadata API)

● Familiarity with Agile development methodologies

Qualifications

Certifications (Preferred)

● Salesforce Administrator

● Salesforce Platform Developer I

● Salesforce CPQ Specialist

● Salesforce Billing Specialist (preferred for billing-focused roles)

● Salesforce JavaScript Developer I

Soft Skills

● Strong analytical and problem-solving abilities

● Excellent communication and stakeholder management skills

● Ability to work in a fast-paced, global environment

● Proactive mindset with strong ownership and accountability

● Adaptability to changing business requirements

📌 Salesforce CPQ Developer (India)
🏢 Zensar Technologies
📍 India