- Facilitates conversations between product managers and developers.
- Works closely with the product managers and other CRM product anchors to build continuous technical improvement in the CRM Core Sales & Service Cloud product.
- Leads other developers to reduce complexity, utilizing out of the box capabilities whenever possible.
- Supports more junior developers hands on through all aspects of delivery on an as needed basis.
- Delivers engineering excellence (e.g., best practices and quality) iteratively according to the vision of the Product Manager to meet customer needs.
- Understand and execute the solution requested by the Product Manager, clarifying acceptance criteria and providing options, avoiding customization whenever possible.
- Innovate and operate with an iterative, agile and user-centric perspective.
- Contribute to the improved development, structure, technology, and tools used within
Scope.
- Delivers solutions in keeping with the design principles of the CRM product group for Salesforce Sales & Service Cloud.
- Helps advise product team when customization is optional or required.
- Deliver industry-leading products and services to maximize value and productivity for commercial customers based on the Salesforce platform.
- Coordinate with other CRM product teams to provide solutions.
- Creates end to end testing for the team’s work using Salesforce and other industry tools.
- Contribute to the documentation for architecture, training, release notes, and deployment of solutions built by the product team.
- Provide user and deployment support as needed.
- Contributes to team ceremonies such as refinement, sprint planning, demo and retro. Responsibilities:
- Technical expert who has experience building platforms, underlying services for re-use, and Sales & Service Cloud capabilities on Salesforce.
- Understands business priorities and technical feasibility in order to pick up work identify dependencies and manage risks.
- Ability to jump in and assist product team to resolve technical blockers.
- Focus on delivering product value through reusable services and technologies that other product teams can leverage.
- Create modular, expandable, and reusable components.