Company brief

A US-based SaaS company in waste management & fleet tech, established 25+ years ago, headquartered in Portland, with ~$100M+ revenue.

The company is a leading provider of technology solutions for the waste and recycling industry, focused on digitizing and optimizing operations for municipalities and private haulers. The company offers a suite of integrated software and hardware solutions that enable efficient route planning, fleet management, compliance tracking, and data driven decision making. By leveraging advanced analytics, IoT, and automation.

Position: Salesforce Administrator

Work Model: Hybrid (minimum 2 days per week in the office)

Location: Bengaluru (Bellandur) About the Role:

A Salesforce Administrator will serve as the organization's platform expert, responsible for managing, configuring, and continuously evolving the Salesforce ecosystem with a strong focus on Salesforce CPQ to streamline and optimize quote-to-cash processes. The individual will leverage deep expertise in Salesforce administration and CPQ while championing the adoption of AI-powered Salesforce capabilities to enhance productivity, improve user experience, and drive smarter business operations.

Responsibilities: Platform Administration

Serve as the primary Salesforce Administrator: user management, security (profiles, permission sets, sharing rules, OWD), and platform health.

Manage Sales Cloud, Service Cloud, and Experience Cloud configurations.

Build and maintain Flows, validation rules, custom objects/fields, page layouts, record types, and Lightning app configurations.

Manage sandbox environments, release cycles, change sets, and deployments following DevOps best practices.

Oversee data management: imports, deduplication, archival, and data quality monitoring.

Administer AppExchange packages, managed/unmanaged packages,



and third-party integrations.

Provide tier-2/3 support for Salesforce issues; manage a case queue and maintain SLAs. CPQ / Quote-to-Cash

Own end-to-end Salesforce CPQ (or Revenue Cloud) administration - product catalogue, price books, pricing rules, discount schedules, bundles, and quote templates.

Configure complex CPQ approval workflows, advanced approval chains, and guided selling flows.

Build and optimize quote line editor configurations, product selection filters, and dynamic pricing models (subscriptions, one-time, usage-based).

Manage quote document generation including advanced merge fields, custom templates, and e-signature integrations (DocuSign, Adobe Sign).

Ensure CPQ integration with billing systems (Salesforce Billing, Zuora, Chargebee, or ERP) and downstream finance processes.

Conduct regular CPQ performance tuning — optimize load times, reduce calculation bottlenecks, resolve pricing/discount rule conflicts.

Support Sales and Deal Desk by troubleshooting quoting issues, onboarding current products/SKUs, and maintaining pricing accuracy.

Candidate Profile: Experience & Education

3 - 5 years in Salesforce administration, with at least 2-3 years as a dedicated Salesforce Administrator.

Minimum 2 years hands-on with Salesforce CPQ (Steelbrick/Revenue Cloud) in production.

Experience implementing or managing at least one Salesforce AI feature (Einstein, Agentforce, Prompt Builder, Data Cloud).

Bachelor’s degree in IS,



CS, Business Administration, or related field (or equivalent experience).

Technical

Skills

Expert Salesforce administration: Flows (Screen, Record-Triggered, Autolaunched), custom metadata, dynamic forms, Lightning App Builder, advanced reporting.

Deep CPQ expertise: product rules, price rules, quote templates, guided selling, approval workflows, multi-currency, advanced calculator, bundles.

Strong understanding of Salesforce data model, relationships, and schema design best practices.

Proficiency with integration patterns - REST/SOAP APIs, middleware (MuleSoft, Workato), Platform Events, Change Data Capture.

Working Apex knowledge (read, debug, write basic triggers/classes) and SOQL for queries and troubleshooting.

Experience with Salesforce DevOps tools (Copado, Gearset, or SFDX/SF CLI).

Familiarity with Einstein features and the Agentforce platform (Agent Builder, Prompt Builder, Data Cloud). Soft Skills

Excellent stakeholder management - translating complex configs into clear business language.

Strong documentation habits for configurations, customisations, and processes.

Proactive problem solver with a service-oriented mindset.

Ability to manage competing priorities and deliver within deadlines.

Keen interest in Salesforce’s AI roadmap and willingness to continuously learn.

Preferred

Qualifications

Salesforce Certified Administrator (mandatory) and Advanced Administrator.

Salesforce Certified CPQ Specialist.

Platform App Builder certification.

Experience with Salesforce Billing or Revenue Cloud beyond CPQ.

Exposure to CLM tools (DocuSign CLM).

Experience with Salesforce Health Check, Optimizer, and governance frameworks.

Familiarity with ITIL or Agile/Scrum for managing platform changes.

📌 Salesforce Administrator (Bengaluru)
🏢 Nvaraa
📍 Bengaluru