Job Summary

Coordinate and manage the processing of inbound customer orders received through fax, email, EDI, and the webstore, ensuring timely, accurate, and efficient order execution. Serve as a central point of contact for administrative sales operations, order workflow, customer documentation, quotations, and cross-functional communication. Partner with customer service, supply chain, and operations to resolve order-related issues and maintain high service standards.

Essential Functions

- Coordinate daily fax, email, EDI, and webstore order flow

- Monitor order queues and response times

- Review orders for accuracy, pricing, and availability

- Resolve order discrepancies

- Process quotations, order acknowledgements, and follow-up requests

- Communicate order updates to sales teams and customers

- Partner with purchasing, supply chain, and customer service on order issues

- Maintain customer records, reports, and sales databases

- Ensure coverage during absences and peak demand periods





- Support regional teams and special projects as needed

- Perform other duties as assigned by management

Entry Level Qualifications

- High school diploma required; associate’s or bachelor’s degree in business, sales, or related field preferred

- Experience with EDI, purchase orders, quotations, or inside sales support preferred

- Effective listening and communication skills

- Typing or Word Processing skills 40-50 words per minute

- Robust attention to detail with ability to manage high-volume order entry accurately

- Ability to troubleshoot order discrepancies and resolve customer issues independently

- Proficent Microsoft Office skills, Excel, Word, Access, Outlook

- Mechanical aptitude or industrial product knowledge preferred

- 1-2 years administrative experience required

SHIFT TIMINGS EST (EASTERN STANDARD TIME)

- AWAITING DETAILS FROM CUSTOMER

📌 Sales support analyst (Pune)
🏢 Würth India
📍 Pune