Position: Customer Support Executive Location: Remote, India Type: Full time (immediate joiners preferred) About BlinkMoney

BlinkMoney is building India’s first Liquid Wealth Account, bringing investing and liquidity into one seamless experience. Users can automatically invest in a professionally managed, diversified portfolio and access funds through a built-in credit line without selling their investments. The same pot of money funds today and tomorrow.

Our mission is simple: make serious, resilient wealth-building effortless for 100 million Indians.

Antler-backed, pre-seed, SEBI + RBI compliant, live. Built by IITians, ISB alums, CFAs, and ex-bankers/fintech operators. The role in one line

You are the human being a customer talks to when their money is on the line. That is not a small job. What you'll do

Guide the wealth journey

Walk users through KYC, bank verification and auto-debit mandate setup — the biggest drop-off point in our funnel

Explain how daily auto-invest works, and why portfolio value moves from day to day

Handle "should I pause, increase or stop my daily investment" conversations with judgement, not a script

Explain redemption timelines and cut-off timings in plain Hindi or English — never in jargon Guide the credit line journey

Explain how borrowing against a portfolio works: what gets pledged, what stays invested, how the limit is calculated, how repayment works

Take users from application through pledge, withdrawal, repayment and closure

Handle the hard conversations — when markets fall and collateral value drops,



when a top-up is required, when repayment is due

Explain interest clearly enough that no user is ever surprised by a number

Coordinate with our lending partners on application status, disbursal, and closure Own the customer relationship end to end

Run in-app chat, WhatsApp, email, and phone. First response within SLA, every time

Log every issue properly and completely

Escalate what you can't resolve, fast, with full context attached

Follow up until the customer's problem is closed, not until the ticket is closed What makes you a great fit(Must-haves)

2+ years in customer support, service, or relationship management. Fintech, banking, NBFC, mutual funds, or broking is a strong plus

Fluent in Hindi and English, spoken and written. Comfortable switching mid-sentence, because our users do

Meticulous written records. In a regulated business, "I told them on a call" is not documentation

Comfortable with CRM and ticketing tools, and WhatsApp for Business

Your own laptop and a stable internet connection Why you'll love working here

Hands-on exposure to the fintech ecosystem, at a company small enough that you'll see how all of it fits together

Real impact: You'll help people solve real money problems every single day

Room to grow into senior roles or move across departments as we scale, based on performance

Early enough that you'll help write the playbook instead of inheriting one If this excites you, apply right now. BlinkMoney – Effortless Resilient Wealth.

📌 Sales & Support Executive - Wealth & Loans (India)
🏢 Blinkmoney
📍 India