Enquiry Management

- Attend inbound customer enquiries and acknowledge enquiries received through various channels – emails, website, telephone, online platforms.

- Attend to Inquiries from all trade portals.

- Attend to all enquiries from dealers

- Understand the requirements of customers.

- Communicate with purchase/operations team to get the prices if required

- Provide quotations
- Follow up and solve all customer queries to get the orders Quotations Management :

- Prepare quotations as requested on a timely basis

- Follow up with customers if the quotations are received

- Answer all queries of customers & close the orders Sales Order Processing :

- Verifying the purchase order received from clients against negotiated quotation

- Register the PO in system and allocate job number





- Preparation of sales orders against the PO Dispatch Coordination :

- Coordination with Operations team regarding the status of the dispatch

- Keeping the client updated about the delivery schedule and delays if any and remaining in coordination with the client and delivery person until they receive the product Payments Follow up :

- Following up with customers for recovery of funds

- Coordinating with accounts department for resolving queries pertaining to recovery of funds

- Ensuring funds are recovered as per schedule ERP Management :

- Enquiry entry in the system

- Sales Team visit entry in the system

📌 Sales Support Executive Automotive (Thane)
🏢 VRSamadhan
📍 Thane