Key Responsibilities

- Lead and manage the Sales Operations team supporting US-based sales functions.
- Own CRM administration and operational activities, preferably on Salesforce (SFDC).
- Ensure data accuracy, integrity, and governance across CRM systems.
- Manage lead, account, contact, and opportunity lifecycle processes.
- Develop and maintain dashboards, reports, and sales performance metrics.
- Drive process improvements and automation initiatives to enhance sales productivity.
- Monitor team performance, establish KPIs, and ensure SLA adherence.
- Conduct regular audits and maintain CRM data hygiene.
- Support territory management, pipeline management, and forecasting processes.
- Train and mentor team members on CRM best practices and operational processes.

Required Skills & Experience

- 5-10 years of experience in Sales Operations, CRM Operations, Revenue Operations, or Data Operations.
- Hands-on experience with Salesforce (SFDC) administration and reporting.
- Experience managing teams in a KPO/BPO, Analytics, Data Services, or Sales Support workplace.
- Strong understanding of sales processes, pipeline management, and CRM workflows. `




- Excellent analytical and problem-solving skills.
- Advanced proficiency in Excel and reporting tools.
- Experience with CRM data management, governance, and quality control.
- Strong stakeholder management and communication skills.

Preferred Qualifications

- Salesforce certifications would be an advantage.
- Experience with sales analytics, lead management, and reporting automation.
- Exposure to other CRM platforms and sales enablement tools.
- Prior experience supporting US-based sales teams.

Why Join InfoAnalytica?

- Opportunity to lead a high-impact Sales Operations function.
- Work with global sales teams and modern CRM platforms.
- Career growth in a quick-paced analytics and consulting environment. • Collaborative and performance-driven culture.

Ideal Background: Candidates from Sales Operations, CRM Operations, Revenue Operations, Data Operations, Lead Management, Sales Support, KPO/BPO Operations, or Analytics Operations environments with team handling experience.

📌 Sales Operations Team Lead (Ahmedabad)
🏢 infoAnalytica
📍 Ahmedabad