Company Description

Xoxoday powers rewards, incentives, and loyalty programs for more than 5,000 companies worldwide, including leading brands such as Freshworks, Infosys, Capgemini, AT&T;, and H&M.; With over $1B in annual GMV and 250+ integrations across tools like MS Teams, Slack, Salesforce, HubSpot, and SAP, Xoxoday enables HR, sales, marketing, and CX teams to drive measurable impact on engagement, conversion, and retention. Headquartered across 12 global offices, including the US, the company offers secure, scalable, and flexible solutions for global organizations.

Its product suite includes Empuls, an all-in-one rewards and incentive platform; Plum, a global rewards and payouts infrastructure with millions of options across 175+ countries; and Loyalife, an enterprise-grade loyalty solution designed to maximize customer and partner lifetime value.

Role Overview

We are looking for a detail-oriented Sales Operations Lead to support our US sales organization. This role will own CRM data governance, sales process compliance, stakeholder mapping, funnel management, and market intelligence. The ideal candidate will help drive operational excellence by ensuring accurate, actionable, and complete sales data across the revenue organization.

Key Responsibilities

- Own CRM hygiene and data integrity within HubSpot , ensuring accuracy, completeness, and consistency of account, contact, and prospect data.
- Manage end-to-end sales funnel tracking, pipeline health,



and reporting.
- Drive stakeholder mapping across target accounts, identifying key decision-makers, influencers, and buying committees.
- Conduct market mapping and account research to support territory planning and pipeline generation.
- Establish and enforce sales processes, workflows, and data governance standards.
- Create dashboards, reports, and insights to support leadership decision-making.
- Identify opportunities for process improvement and automation within sales operations.

Requirements

- 1-3 years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
- Strong proficiency in CRM management and data analysis.
- Experience working with large datasets and maintaining data quality.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work independently during US business hours.

Preferred Qualifications

- Hands-on experience with HubSpot CRM .
- Prior exposure to B2B SaaS sales environments.
- Experience in stakeholder research, account mapping, and sales analytics.
- Advanced Excel/Google Sheets skills.

What Success Looks Like

- High CRM data accuracy and process compliance.
- Improved visibility into pipeline and funnel metrics.
- Robust stakeholder and market intelligence supporting sales growth.
- Strong cross-functional collaboration enabling better decision-making and execution.

📌 Sales Operations Lead (Bengaluru)
🏢 Xoxoday
📍 Bengaluru