Company Description Chat360 is an omnichannel customer engagement platform powered by Agentic AI, helping enterprises deliver connected, personalized, and scalable interactions across digital and voice channels. Trusted by over 350 global clients and recognized as a Meta and Microsoft Partner, Chat360 enables businesses to automate workflows, qualify leads, drive conversions, and provide always-on support without adding complexity.

The platform supports engagement across WhatsApp, web, social media, and other touchpoints with enterprise-grade reliability. With Voice360, Chat360 deploys human-like AI voice agents that communicate in more than 135 languages, driving measurable improvements in customer satisfaction, reducing escalations, and shortening resolution times. Applicants joining Chat360 will be part of a fast-growing company at the intersection of AI, automation, and customer experience.

Role Description The Sales Development Representative (SDR) role at Chat360 is a full-time, on-site position based in Mumbai. The SDR is responsible for identifying and qualifying prospective customers through outbound calls, emails, social outreach, and follow-ups on inbound leads.

Day-to-day activities include researching target accounts, initiating conversations, conducting discovery calls,



and nurturing leads through the early stages of the sales cycle. The SDR collaborates closely with the sales and marketing teams to schedule product demonstrations, maintain accurate records in CRM tools, and support pipeline growth. This role involves meeting and exceeding activity and conversion targets while representing Chat360’s solutions with clear, professional communication.

Qualifications

- Candidates should possess skills in Inside Sales and Lead Generation to proactively identify, engage, and qualify prospective customers.
- Candidates should possess solid Communication and Sales skills to conduct discovery calls, present value propositions, and handle objections effectively.
- Candidates should possess Business Development skills to build relationships, understand customer needs, and contribute to long-term account growth.
- Relevant experience in B2B SaaS, AI, or customer engagement platforms is beneficial.
- Comfort with CRM tools, prospecting platforms, and basic sales analytics is preferred.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
- Ability to work in a fast-paced environment, meet targets, and collaborate with cross-functional teams.

📌 Sales Development Representative (SDR) (Mumbai)
🏢 Chat360
📍 Mumbai