General Function:Were growing! We are seeking a high-energy, experienced Sales Operations Specialist (SOS) who will be a force multiplier for improving revenue productivity . The SOS will partner with Account Managers on overseeing customer account plans, quarterly business reviews, and managed service renewals.

Responsibilities will also include weekly forecasting, analysis and reporting, annual budgeting, ensuring accuracy in reporting and driving corporate sales initiatives at field level. This person will also support the VP, Sales Operations & Enablement, manage enterprise reporting and analytics, executive-level reporting, and drive discipline, process improvement and other appropriate objectives and priorities within the sales organization. The SOS willbuild and maintain a strong rapport with sales management, sales executives and internal business functions to ensure ongoing decision support needs are met.

Act as partner, supporting and reinforcing corporate initiatives at field level as well as at the enterprise level. Support ad hoc reporting and analysis requests as necessary. The SOS will be required to solve a wide range of problems with varying degrees of difficulty.

They will use professional operations concepts along with company policies and procedures in all aspects. They will be responsible for developing a high-quality product with a consistent high degree of accuracy. They must have the ability to work with cross-functional teams.

Essential Duties & Responsibilities:The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar,



related or a logical assignment to this position.

- Build & maintain accurate forecasting of the sales pipeline within key strategic markets, measurement of key productivity indicators (KPIs) and has a high-level knowledge of major deals.
- Partnering with Account Managers on customer account plans, quarterly business reviews, and managed service renewals
- Ensure timely and accurate collection, analysis and reporting of sales data.
- Proactively monitor sales data to identify trends, anomalies and other insights.
- Support preparation of monthly and quarterly reporting packages for sales leadership as well as executive-level reporting packages for the Director & VP, Sales Operations & Enablement.
- Develop and maintain comprehensive executive-level monthly and quarterly reports, trend reporting, metrics and analytics.
- Recommend revisions to existing reports or assist in the development of reports, predictive analytics models and insights.
- Ensure data integrity of opportunity source data in Salesforce.com.
- Support annual budgeting and planning process through sales analytics, scenario analysis, cross-functional interactions and deliverables within defined regions/verticals.
- Proactively identify opportunities for sales process inefficiencies, recommend improvements and lead process re-engineering initiatives.
- Support deal review process.





Minimum Knowledge, Skills and Abilities required:

- 7-10 years of sales operations, finance or accounting experience including 5 years experience in information technology / Technology services industry.
- Strong understanding of endtoend sales processes, pipeline management, forecasting, quota/territory planning, and bookings/revenue metrics.
- Exceptional analytical skills combined with sound business judgment, with the ability to translate complex data into clear, actionable insights for sales leadership.
- Advanced hands-on experience with Salesforce.com (CRM hygiene, dashboards, reports, and data integrity).
- Expert-level proficiency in Excel (advanced formulas, pivot tables, modeling, automation concepts) and PowerPoint for executive-ready storytelling.
- Experience working with Business Intelligence tools (e.g., Power BI, Tableau, Looker, or similar) is highly desirable.
- Proven track record of building and maintaining standardized reporting, dashboards, and recurring executive/business reviews.
- Ability to identify trends, risks, and opportunities across sales performance and proactively recommend improvements.
- Experience supporting, training, and onboarding new sales professionals on processes, reporting, and tools.
- Ability to partner effectively with Sales, Finance, Delivery, and Leadership teams across multiple geographies and functions.
- Demonstrated ability to work autonomously in a fast-paced environment while also collaborating effectively within cross-functional teams.
- Solid communication skills, high attention to detail, and a continuous improvement mindset.

Note: Shifts- EST timing (Night shifts)

📌 Sales and Operations Analyst-Lead (Chennai)
🏢 Sorice Solutions
📍 Chennai