Role Overview

We are looking for a skilled Ribbon SBC Engineer to support, manage, and optimize Session Border Controller infrastructure within a complex enterprise/UCC workplace. The role involves L2/L3 support, troubleshooting, configuration, and maintenance of Ribbon (Sonus) SBC platforms to ensure high availability, security, and performance of voice services. Experiance - 3 to 8 Years Key Responsibilities

Operations & Support

Provide L2/L3 support for Ribbon SBC (Sonus SBC 1000/2000/5000 series)

Monitor system performance, availability, and capacity of SBC infrastructure

Handle incident management, problem management, and service requests

Perform root cause analysis (RCA) for voice and signaling issues

Ensure adherence to SLA/KPI compliance Configuration & Implementation

Configure and manage

SIP trunks, dial plans, routing policies

Transformation tables (SIP header manipulation)

TLS/SRTP configurations for secure communication

Support new deployments, migrations, and upgrades

Integrate SBC with

Microsoft Teams (Direct Routing)

Skype for Business / Lync

CUCM / other PBX platforms

📌 Ribbon SBC Engineer (Infrastructure Support) (Noida)
🏢 HCLTech
📍 Noida