Relationship Manager - Retail Home Key Result Areas Position : Officer -Sales - (New Products) S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Achieve the defined Disbursement Targets for New Products 60% % of Achievement Vs Target Annexure 1 2 Collection efficiency & Portfolio Quality 20% ED % and Bounce Resolution Annexure 2 2 Self Development 5% Average Mandays of Training for self Annexure 2 3 Process Orientaition 15% Risk Audit Score Annexure 3 Annexure - 1 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of Achievement against Target >110% 100-110% 80-100% 70-80% Annexure - 2 Performance Rating Repayment % to be achieved 5 (Excellent) 100% repayment achieved on all collection days during the review period 4 (Very Good)
99.50 to 99.98% repayment achieved by end of every month during the review period 3 (Positive) 99% to 99.49% repayment achieved on any month during the review period 2 (Adequate) 98% to 99% repayment achieved on any month during the review period 1 (Far below the expectation) Below 98% repayment achieved for any month during the review period Annexure - 3 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Positive) 2 (Good) 1 (Adequate) Average Mandays of Training for self >=3 2.5-2.99 2-2.49 1-1.99 Annexure - 4 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Audit Score >95% 91 - 95% 81-90% 71-80%