Job Summary The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

- Responsibilities and Accountabilities:

- Be the SPOC across services for a customer.
- Update ticket/sub milestone status for all services within customer entity.
- Manage: Customer interaction & escalations.
- Handhold customer in the first few days of the service starting.
- Talk to customer: regular intervals and maintain open channel.
- Send weekly, daily updates on Service progress.
- For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
- Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
- Touch base on escalations and liaise with departments towards earliest closure.
- Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.




- Excellent ability in analyzing the opportunity for cross-selling and up selling.
- Tools & Resources required:

Desktop

Mobile

Job Specifications

- Qualification(s):

Any graduation.
- Experience

- Nature of Experience
- Proven experience in Client Relationship Management.

- Length of Experience
- 1 - 2 years
- Skill Set & Personality Traits required:
- Excellent client handling skills.
- Dynamic and energetic individual.
- Ready to take up challenging tasks with a go – getter attitude.
- Excellent communication skills.
- Problem solving ability with a positive presence of mind.
- Good Communication in English and Hindi is must

- Location: Chennai
- Age Group: 22 – 28 years.

📌 Relationship Manager (Service care) (Chennai)
🏢 Vakilsearch
📍 Chennai