Key Responsibilities

- Manage end-to-end relationships with assigned client accounts.

- Serve as the primary point of contact for client communications and business requirements.

- Build and maintain long-term client relationships to ensure customer satisfaction and retention.

- Conduct regular follow-ups to understand client requirements and address concerns proactively.

- Coordinate with implementation, support, accounts, and technical teams to ensure timely service delivery.

- Monitor project progress and ensure smooth onboarding and post-implementation support.

- Handle client queries, complaints, and escalations while ensuring timely resolution.

- Identify opportunities for renewals, upselling, cross-selling, and additional service offerings.

- Manage the timely renewal of AMCs, subscriptions, licenses, and service agreements.

- Conduct periodic business review meetings and gather customer feedback.

- Maintain accurate client records, communication history, and follow-up activities in CRM/Bitrix.





- Prepare account reports, renewal forecasts, customer health reports, and management updates.

- Collaborate with the sales team to identify new business opportunities within existing client accounts.

- Ensure all client commitments are fulfilled within agreed timelines.

- Maintain the confidentiality of client information and business data.

About Company: We are known for providing fast and reliable services for almost 10+ years, with our highly effective teams that are loved by our clients. 24*7 assistance just a phone call away, we are the best when it comes to various business management products like Tally.ERP 9. Our business-focused approach and the consultative way of working make us different from the rest. Today, we are stronger than ever. Customer satisfaction is the utmost priority.

📌 Relationship Manager in Kalyan, Mumbai, Mumbai, Thane, Dombivli
🏢 Rajlaxmi Solutions Private
📍 Thane