Job Requirements Role/ Job Title: Relationship Manager-Affordable HL Function/ Department: Affordable Mortgage Loans. Job Purpose:

'• To deliver exceptional client service with a robust focus on customer retention and long-term relationship management.

- Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion. Roles & Responsibilities:

'• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.

- Customer Acquisition: Focus on acquiring recent clients, with a strong emphasis on building a high-yield home loan portfolio.
- Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
- Digital Adoption:



Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
- Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary

Responsibilities

'• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.

- Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities. Qualifications:

Graduate Years of Experience

5-10 Years

📌 Relationship Manager - Affordable HL (Uttar Pradesh)
🏢 IDFC FIRST Bank
📍 Uttar Pradesh