Job Title: Quality Assurance Manager

Division: Quality Assurance

Location: Bangalore / Pune

Reports To: GVP – Quality

Job Type: Full-time | Managerial | Hybrid

Experience Required: 15+ years total; 6–8 years relevant in Insurance/Healthcare/F&A;

Role Summary: We are seeking a Quality Assurance Manager to lead and drive the quality function across shared service operations. This individual will design and implement quality strategies, ensure process excellence, and promote a culture of continuous improvement. The role involves working with cross-functional stakeholders, leading quality assurance teams, and using analytical tools to improve service delivery and customer satisfaction.

Key Responsibilities:

- Define and implement quality assurance strategies across processes and teams.
- Lead quality audits and maintain compliance with defined quality standards.
- Analyze data trends, identify root causes of issues, and implement corrective actions.
- Build and track dashboards, KPIs, and scorecards to monitor quality and operational performance.
- Drive Lean, Six Sigma, and continuous improvement initiatives.
- Conduct process benchmarking and implement best practices.
- Collaborate with cross-functional stakeholders to drive operational improvements.
- Facilitate quality training,



certification programs, and employee upskilling.
- Prepare and present executive reports and recommendations.
- Manage a team (span of 80–100+), providing leadership, coaching, and performance feedback.

Required Qualifications:

- Graduate in any discipline (Postgraduate preferred).
- Lean Six Sigma Black Belt certification is mandatory.
- Master Black Belt, Design Thinking certifications are added advantages.
- 15+ years of total experience, with 6–8 years in QA roles in Insurance, US Healthcare, F&A;, or related domains.
- Proven experience in managing large teams (80–100+ FTEs).

Desired Skills:

- Solid expertise in quality tools, problem-solving methodologies, and process improvement.
- Excellent communication, stakeholder management, and team leadership skills.
- Hands-on experience in data analysis, reporting, and project management.
- Proficiency in automation, AI/ML trends, and transformation tools is preferred.
- Comfortable working in hybrid setup and managing geographically distributed teams.

Work Environment & Other Info:

- Fast-paced, matrix organization.
- May require coordination with international stakeholders across time zones.

📌 Quality Manager (Pune)
🏢 r3 Consultant
📍 Pune