The Quality Manager is responsible for ensuring that all raw materials, in-process products, and finished products meet customer specifications and quality standards. The role includes managing the Quality Management System (QMS), leading the QA/QC team, handling customer complaints, conducting audits, and driving continuous improvement.
Key Responsibilities
- Maintain and improve the Quality Management System (QMS).
- Monitor incoming, in-process, and final product quality.
- Ensure compliance with ISO 9001 and customer requirements.
- Lead internal and external quality audits.
- Investigate quality issues and implement corrective actions (CAPA).
- Manage customer complaints and supplier quality.
- Review inspection reports and quality documentation.
- Train and supervise the quality team.
- Reduce rejection, rework, and quality defects.
- Coordinate with Production, Design, Purchase, and Stores departments.
Qualifications
- Diploma/B.E./B.Tech in Mechanical, Production, or related field.
- 2–05 years of experience in quality management in the steel, fabrication, or manufacturing industry.