Quality Analyst (Gurugram)

Quality Analyst (Gurugram)

06 Aug
|
Externix Informatics
|
Gurugram

06 Aug

Externix Informatics

Gurugram

About This Role Monitor and evaluate agent interactions to ensure quality standards, identify areas of improvement, and drive service excellence.

Key Responsibilities Audit calls, chats, and emails for quality compliance

Provide detailed feedback and coaching to agents

Prepare quality reports and share insights with management

Identify trends and recommend process improvements

Maintain and update quality scorecards Requirements Experience in BPO quality assurance

Solid analytical and observation skills

Excellent written and verbal communication

Proficiency in Excel and reporting tools

Attention to detail and objective judgment

📌 Quality Analyst (Gurugram)
🏢 Externix Informatics
📍 Gurugram

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