Quality Analyst (Gurugram)

Quality Analyst (Gurugram)

06 Aug
|
Externix Informatics
|
Gurugram

06 Aug

Externix Informatics

Gurugram

About This Role

Monitor and evaluate agent interactions to ensure quality standards, identify areas of improvement, and drive service excellence.

Key Responsibilities

- Audit calls, chats, and emails for quality compliance

- Provide detailed feedback and coaching to agents

- Prepare quality reports and share insights with management

- Identify trends and recommend process improvements

- Maintain and update quality scorecards

Requirements

- Experience in BPO quality assurance

- Robust analytical and observation skills

- Excellent written and verbal communication

- Proficiency in Excel and reporting tools

- Attention to detail and objective judgment

📌 Quality Analyst (Gurugram)
🏢 Externix Informatics
📍 Gurugram

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