Quality Analyst (Gurugram)

Quality Analyst (Gurugram)

06 Aug
|
Em Sol Co In
|
Gurugram

06 Aug

Em Sol Co In

Gurugram

Conduct quality reviews of investigative casework

Apply QA/QC scoring methodologies aligned to regulatory expectations

Identify trends, root causes, and areas for improvement

Lead calibration sessions to ensure consistency across teams

Screening

Required Candidate profile

2+ years of experience in Quality analysis in a BPO/Customer Service Process

Solid experience in Content Moderation

Good communication skills

Suvidha [email protected]

(phone hidden)

📌 Quality Analyst (Gurugram)
🏢 Em Sol Co In
📍 Gurugram

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