About The Company Dentsu Global Services is a leading international marketing and digital solutions provider dedicated to delivering innovative and comprehensive services to clients across various industries. With a strong global presence and a commitment to excellence, Dentsu Global Services leverages cutting-edge technology, strategic insights, and creative expertise to help brands achieve their business objectives. The company prides itself on fostering a collaborative and inclusive work environment that encourages continuous learning and professional growth.

As a trusted partner in digital transformation, Dentsu Global Services is committed to delivering measurable results and creating impactful customer experiences.

About The Role We are seeking a highly skilled Quality Assurance (QA) Specialist with extensive experience in Salesforce Commerce Cloud (SFCC) to join our dynamic team. In this role, you will be responsible for ensuring the quality and functionality of our eCommerce initiatives, working closely with cross-functional teams to define testing strategies and execute comprehensive testing plans. Your expertise will help us maintain high standards of quality across multiple projects, ensuring seamless user experiences and successful product launches.

The ideal candidate will have a strong background in QA methodologies, hands-on experience with SFCC platforms, and a keen eye for detail to identify and resolve issues proactively.

Qualifications Minimum of 5+ years of experience in Quality Assurance, with at least 2+ years dedicated to QA roles within eCommerce or related domains.

Proven track record of testing Salesforce Commerce Cloud (SFCC) platforms and related applications.

Deep understanding of SFCC Business Manager, Merchant Tool, Administrator, Storefront, and associated concepts.

Strong knowledge of eCommerce user journeys, buying flows,



and customer experience optimization.

Experience working in Agile/Scrum environments, participating in sprint planning, reviews, and stand-ups.

Familiarity with test management tools such as JIRA, Confluence, qTest, or TestRail.

Excellent analytical, problem-solving, and leadership skills with the ability to communicate effectively with stakeholders.

Exposure to automation testing frameworks and scripting is a plus.

Hands-on experience with third-party Salesforce integrations including CyberSource, Avalara Tax, Klarna, Apple Pay, PayPal, Narvar, UPS & USPS, Social Logins, Kount, Power Reviews, and Einstein.

Knowledge of shipping methods/configurations and testing across different viewports and devices.

Responsibilities Conduct QA activities across multiple eCommerce initiatives based on SFCC, ensuring adherence to quality standards.

Define and implement comprehensive test strategies, test plans, and defect tracking processes to streamline QA workflows.

Collaborate with business analysts, developers, and product managers to understand business goals and translate them into effective quality benchmarks.

Review and optimize test cases for maximum coverage, efficiency, and effectiveness.

Perform hands-on testing within Business Manager, Merchant Tool, Storefront, and other SFCC modules, ensuring functional and technical accuracy.

Develop and execute detailed test plans, test cases, and scripts for Salesforce applications, including third-party integrations.

Report and track quality metrics,



identify root causes of issues, and ensure timely resolution to meet release deadlines.

Participate actively in sprint activities, requirement walkthroughs, and go-live planning to facilitate smooth deployment cycles.

Test integrations with third-party services such as CyberSource, Avalara, Klarna, PayPal, and others, ensuring seamless operation.

Validate shipping configurations, viewports, and cross-device compatibility to deliver consistent user experiences.

Identify automation opportunities and contribute to automation testing initiatives to improve efficiency.

Maintain comprehensive documentation of test cases, defects, and test results for transparency and future reference.

Benefits Competitive salary package aligned with industry standards.

Health insurance coverage including medical, dental, and vision plans.

Opportunities for professional development and continuous learning through training programs and certifications.

Flexible working hours and work from home options to promote work-life balance.

Generous paid time off and holiday leave policies.

Collaborative and inclusive work environment fostering innovation and growth.

Participation in exciting projects with global clients and cutting-edge technologies.

Employee wellness programs and support initiatives to promote overall well-being.

Equal Opportunity Dentsu Global Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, religion, or any other protected status. We believe that diverse perspectives and experiences drive innovation and success, and we are dedicated to providing equal employment opportunities to all applicants and employees.

📌 QA -Lead (India)
🏢 AgileGrid Solutions
📍 India