? We're Hiring | Customer Success Manager – Networking We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.

Location: Hyderabad (Work from Office) We're looking for professionals who have experience in: ✅ Managing enterprise customer relationships in IT Infrastructure environment ✅ Project Management, Service Delivery, or Customer Engagement ✅ NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains ✅ Driving customer onboarding, service adoption, renewals, and customer satisfaction ✅ Conducting customer reviews, managing escalations,



and collaborating with cross-functional teams ✅ Working with enterprise customers and executive stakeholders Preferred Background:

- 5–8 years of experience in Project Management, Service Delivery, or Customer Success
- Experience with System Integrators (SI) or Managed Services organizations
- Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
- Excellent communication and stakeholder management skills If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
- ? Please share your updated resume or connect with me directly to know more about this prospect.

📌 Project Manager (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad