Position Summary The Project Manager 3 (PM3) is a senior, customer-facing delivery leader responsible for managing complex voice and collaboration migration programs for Business customers. This role focuses on transitioning customers from legacy and existing voice platforms to contemporary Voice over IP (VoIP) and Unified Communications solutions.

The PM3 serves as the primary orchestration point across customers, engineering, sales, operations, vendors, and security teams, ensuring successful delivery of technically sophisticated voice solutions at scale. The role requires extensive hands-on knowledge of VoIP architectures, networking, and cybersecurity, along with proven experience managing enterprise and multi-site deployments.

Key Responsibilities

Program & Project Leadership

Lead end-to-end delivery of complex customer migrations from legacy voice platforms to Business VoIP solutions

Manage multiple concurrent, high-impact customer projects with significant technical and operational complexity

Own project governance including scope, schedule, budget, risk, change management, and executive reporting

Drive on-time, on-budget delivery while maintaining high customer satisfaction

Technical Delivery & Solution Oversight

Lead deployments and migrations across a broad portfolio of voice and collaboration technologies, including:

Hosted Unified Communications (UCaaS)

SIP Trunking

Call Center and Contact Center solutions

Microsoft Teams Direct Routing

Cisco Webex Calling and Contact Center eFax and messaging platforms

Session Border Controllers (SBCs)

Overhead paging systems

Cisco BroadWorks soft switch environments

Number porting (US domestic and international)





Legacy-to-IP voice interworking and coexistence scenarios

Partner with engineering and architecture teams to validate solution designs and implementation approaches

Ensure proper integration with customer network, security, and identity infrastructures

Customer Engagement

Act as the primary point of contact for customers throughout the migration lifecycle

Translate complex technical concepts into clear, business-oriented communication for customer stakeholders

Lead customer kickoff meetings, technical workshops, milestone reviews, and executive updates

Proactively identify and mitigate risks that could impact customer operations or service continuity

Networking & Cybersecurity Awareness

Ensure voice solutions align with customer network designs, including WAN/LAN, QoS, firewall, and routing requirements

Collaborate with security teams to address cybersecurity requirements such as:

SBC security and call protection

Encryption, authentication, and compliance

Firewall traversal and zero-trust considerations

Validate adherence to Business security standards and customer security policies

Cross-Functional Collaboration

Coordinate across Sales, Sales Engineering, Network Engineering, Voice Operations, Provisioning, and Support teams

Manage third-party vendors and technology partners as required

Contribute to process improvements,



delivery standards, and best practices for voice migrations

Required Qualifications

Bachelors degree or equivalent professional experience

7+ years of project management experience delivering technical or telecommunications solutions

5+ years of hands-on experience delivering VoIP, UCaaS, or enterprise voice solutions

Proven experience managing customer-facing migrations and complex technical deployments

Strong working knowledge of IP networking fundamentals (LAN/WAN, QoS, VLANs, firewalls, routing)

Demonstrated understanding of voice architectures, SIP, call flows, and SBC functionality

Experience working with enterprise or mid-market customers in regulated or high-availability environments

Preferred Qualifications

Project Management Professional (PMP), Agile, or equivalent certification

Experience in large-scale service provider or MSO environments

Familiarity with Business voice and networking portfolios

Experience with contact center migrations and integrations

Knowledge of cybersecurity frameworks as applied to voice and collaboration platforms

Core Competencies

Advanced project and program management

Technical acumen with enterprise VoIP ecosystems

Executive-level customer communication

Risk management and issue resolution

Cross-functional leadership and influence

Strong documentation and reporting skills

Work Environment

Customer-facing role with frequent collaboration across technical and non-technical stakeholders

May require occasional travel to customer sites orfacilities

Fast-paced environment supporting mission-critical customer communications

📌 Project Manager - IT-VOIP (Hyderabad)
🏢 TP
📍 Hyderabad