– CBCT Product Specialist

Position Title: CBCT Product Specialist

Department: Sales / Product / Clinical Application

Location: Karkardooma New Delhi Reporting To: VP - Sales Role Summary

We are looking for a CBCT Product Specialist to drive product adoption, clinical support, demonstrations, training, and business development for our CBCT portfolio. The role requires a blend of clinical understanding, product knowledge, customer engagement, and commercial orientation to support sales growth and ensure smooth customer experience from demonstration to installation and post-sales support.

Key Responsibilities

- Product Demonstration & Clinical Support

Conduct CBCT product demonstrations for dentists, radiologists, oral surgeons, implantologists, orthodontists, and diagnostic centers etc.

Explain clinical applications, workflow, software features, and imaging benefits of the CBCT system.

Support customers in understanding scan protocols, image quality, FOV selection, and routine usage of the machine.

Provide chairside / site-level product presentations and coordinate clinical discussions where required.

- Sales & Business Development Support

Work closely with the sales team to identify and convert CBCT business opportunities.

Support lead generation, customer follow-up, product presentations, quotation discussions, and deal closure.

Build relationships with doctors, clinics, institutions, and channel partners to increase product penetration.

Participate in exhibitions, workshops, CMEs, and product promotion activities to enhance market visibility.

- Installation Coordination & Customer Onboarding





Coordinate with internal teams for installation planning, site readiness, and machine commissioning.

Ensure smooth handover of the product to the customer after installation.

Conduct initial user orientation and basic training for clinic staff/doctors on machine operation and workflow.

- Training & Application Support

Train internal sales teams and channel partners on CBCT features, positioning, competitive advantages, and objection handling.

Provide application support to customers on image acquisition workflow and product usage.

Support refresher trainings and periodic product knowledge sessions.

- After-Sales Coordination

Act as the first point of coordination for customer concerns related to product usage, application support, and service follow-up.

Work with service engineers and operations teams to ensure timely resolution of customer issues.

Maintain strong post-installation engagement to improve customer satisfaction and long-term retention.

- Market Intelligence & Reporting

Track competitor activities, pricing trends, market feedback, and customer insights.

Share market intelligence with management for better product positioning and business planning.

Maintain regular updates on demos, leads, customer interactions, installations,



and business status.

Desired Candidate Profile

Strong understanding of dental imaging / CBCT / radiology equipment / dental workflow.

Good communication, presentation, and interpersonal skills.

Ability to explain technical and clinical concepts in a simple and impactful way.

Commercially aware with solid customer-handling and relationship-building capability.

Self-driven, organized, and comfortable with field travel.

Qualifications

BDS / Biomedical / Radiology / Healthcare background preferred

Experience in dental equipment, CBCT, imaging systems, intraoral scanners, OPG, or related dental products will be an advantage.

Prior experience in product specialist / application specialist / sales support / clinical support roles preferred.

Experience

2–6 years of relevant experience in dental equipment / medical imaging / product support / clinical sales.

Key Skills

CBCT / Dental Imaging Knowledge

Product Demonstration

Clinical Application Support

Customer Training

Sales Support & Business Development

Relationship Management

Installation Coordination

Presentation & Communication Skills

Travel Requirement

Willingness to travel extensively for demos, customer meetings, installations, and training programs.

Performance Metrics / KPIs

Lead generated & Number of demos conducted

Demo-to-order conversion support

Customer onboarding and training completion

Installation coordination effectiveness

Customer satisfaction / response support

Sales team training and market development support

📌 Product Specialist (New Delhi)
🏢 Agkem Impex
📍 New Delhi