PF TS IN 20 HC | Mar 30th (Noida)

PF TS IN 20 HC | Mar 30th (Noida)

06 Aug
|
TELUS Digital Philippines
|
Noida

06 Aug

TELUS Digital Philippines

Noida

Role & responsibilities:

- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

- Walks customers through common phone hardware and software configurations to maximize service functionality.

- Provides solutions and resolution resources for customer repair problems.

- Interfaces with customers over the phone providing status updates and ensuring service has been restored.

- Escalates appropriate technical issues to upper-level technical support when needed.

📌 PF TS IN 20 HC | Mar 30th (Noida)
🏢 TELUS Digital Philippines
📍 Noida

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