Job Title:

Order Management Specialist- Chinese

Location:

Hyderabad

Primary Function

- Expertise in SAP Order Management Transactions &
- Documentation

- Understanding of Order Management process and involve in resolving issues

Brief

- Understands the order to cash process as well as the systems and processes that support it.

- Process standard and some complex sales orders requiring deep process and system knowledge, escalates issues as required

- Develops expertise to undertake transactional process steps in assigned process specialist roles.

- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.

- Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers

- Process customer order with a sense of urgency, positivity and empathy while taking accountability for the transactions.





- Participates in team development activities including on the job trainings.

- Supports implementation of continuous improvement projects.

Education &

- Other Skills

- Bachelor’s/Masters Degree (preferably in Chinese )

- 5-7 years of work experience in Domestic &
- International Order Management or any other relevant business-related experience in Chinese language

- Excellent verbal and written communication skills in English and Mandarin

- Good Commercial &

- SAP knowledge in OTC module

- MS Skills

- Ability to build relationships with clients, consumers and coworkers in a diverse culture.

- Robust desire and passion to help people

- Accuracy &

- Speed

📌 Order Management Specialist- Chinese (Hyderabad)
🏢 Corteva Agriscience
📍 Hyderabad