PCoE Specialist (L3) – Oracle Database PCoE Specialist (L3) – Oracle Database Job Title PCoE Specialist (L3) – Oracle Database Role Overview Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.

Key Responsibilities • Provide L3 technical expertise and escalation support for complex platform issues.

- Lead troubleshooting and root cause analysis for critical incidents.
- Govern platform standards, configurations, and best practices.
- Review and approve significant platform changes and releases.
- Collaborate with vendors and technology partners for issue resolution.
- Support security, compliance, and platform lifecycle initiatives.
- Mentor and provide technical guidance to L2 support engineers.
- Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills &

Qualifications Solid platform administration, governance, troubleshooting, and operational leadership experience.

Technical Skills Strong expertise in:

- Oracle Database 19c and 21c • Oracle Data Guard • Oracle RAC • Oracle Cloud Infrastructure (OCI)



Database Services • Oracle RMAN Backup and Recovery • Database Security, TLS and Wallet Management • AWR, ASH and ADDM Diagnostic Tools • Database Performance Optimization • Database Capacity Planning • Upgrade, Migration and Patching Strategies • Linux for Oracle Database Environments Hands-on experience with:
- Advanced Oracle troubleshooting and RCA • Data Guard switchover and failover operations • OCI database provisioning and management • Database security and compliance • Oracle Support engagement • Database governance and standards Experience 8–12 years of relevant enterprise platform administration, engineering, and support experience.

Certifications Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications. Soft Skills • Leadership and ownership • Mentoring and coaching • Stakeholder management • Strong analytical and problem-solving skills • Excellent written and verbal communication Nice-to-Have Skills • Automation and scripting • Hybrid cloud experience • Service improvement initiatives • Vendor management experience Work Schedule Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Experience Level Senior Level

📌 Oracle Database Platform Center of Excellence Specialist - Level 3 (Chennai)
🏢 FLSmidth
📍 Chennai