Operations Service Excellence Manager (Mumbai)

Operations Service Excellence Manager (Mumbai)

06 Aug
|
Apogee services
|
Mumbai

06 Aug

Apogee services

Mumbai

Were Hiring – Operations Service Excellence Manager

We’re looking for a seasoned professional with 7+ years of service industry experience for a leading medical devices company.

Key focus areas

Driving customer satisfaction through NPS improvements

Monitoring CRM activities and ensuring timely case closures

Enhancing operational excellence with SOP alignment and audit readiness

Supporting service revenue growth via customer engagement and upsell opportunities

What we’re looking for

Robust CRM knowledge and analytical mindset

Excellent communication skills (English, Hindi, local language)

Master’s degree in Engineering or Science preferred

Location: Mumbai

Travel: ~10 weeks annually

📌 Operations Service Excellence Manager (Mumbai)
🏢 Apogee services
📍 Mumbai

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