Job Title: Operations Associate – Education Manager (Remote) Role Overview

We are looking for a proactive and organized Operations Associate – Education Manager to manage student and parent relationships, coordinate with tutors, oversee daily operations, and ensure a smooth learning experience. Key Responsibilities

Manage student and parent accounts, ensuring high satisfaction and retention.

Act as the primary point of contact for parents and students.

Handle feedback, escalations, and operational concerns professionally.

Coordinate with tutors regarding scheduling, attendance, and student progress.

Monitor class execution and academic performance.

Follow up on leads, renewals, and enrollment opportunities.

Maintain CRM records and operational reports.

Support onboarding of new students and tutors.

Identify and implement process improvements. Requirements





Preferred 3–4 years of experience in Sales and Operations.

Prior experience in both Sales and Operations Management is mandatory.

Excellent verbal and written English communication skills.

Robust customer relationship management and stakeholder-handling abilities.

Proficiency in CRM platforms (preferably Zoho CRM), Google Workspace, and MS Office.

Ability to multitask, solve problems, and work independently.

Must be available for night shifts.

Reliable high-speed internet and work setup required.

Preferred

Background

Bachelor's degree in Business, Education, Operations, or a related field.

Experience in education, ed-tech, customer success, or service operations is preferred.

📌 Operations Associate - Education Manager (Night Shift- IST) (India)
🏢 Pinnacle Xplore - Tutoring
📍 India