Operations Lead – BFSI Collections About the Role

We're looking for a detail-oriented, execution-driven Operations Lead to manage high-volume document workflows and client operations for our BFSI collections platform. You'll own dispatch operations, data trackers, MIS reporting, and cross-team coordination for Banks, NBFCs, and FinTech partners.

We're looking for someone strong in Excel, MIS, and stakeholder coordination — the ability to run high-volume, high-accuracy operational processes end to end.

If you enjoy solving operational challenges, working with data, and coordinating across multiple stakeholders, we'd love to hear from you. Key Responsibilities

- Data Management & MIS

Maintain operational dashboards and master case trackers using MS Excel.

Prepare weekly and monthly MIS reports and performance summaries.

Validate, clean, and maintain borrower data while ensuring compliance with the Digital Personal Data Protection (DPDP) Act.

- Document Operations & Dispatch

Prepare and dispatch notices, case filing documents, and other recovery-related communications using system-driven standardized templates.

Execute high-volume document generation and dispatch campaigns with accuracy and efficiency.

Maintain dispatch records and operational trackers.

- Cross-Functional Coordination

Coordinate closely with Legal, Operations, and Client Success teams to ensure timely execution.

Monitor turnaround times (TATs), manage escalations, and provide regular status updates.

Liaise with external partners such as law firms, process servers,



courier partners, and verification agencies.

- Client & Case Management

Organize and maintain digital case files, documents, acknowledgements, and correspondence.

Prepare portfolio status reports for Banks and NBFC clients.

Support onboarding and operational setup for new client portfolios on the Legodesk platform. What We're Looking For

1–3 years of experience in Operations, Process Management, or BFSI/FinTech operations.

Strong working knowledge of MS Excel, including Pivot Tables, VLOOKUP, and MIS reporting.

Excellent organizational skills with exceptional attention to detail.

Robust written and verbal communication skills in English. Knowledge of Hindi and/or Kannada will be an advantage.

Comfortable working with high-volume, deadline-driven, process-oriented workflows.

Bonus Points If You Have

Experience working with an NBFC, Bank, ARC, Collection Agency, or LegalTech company.

Experience using case management systems, CRMs, or workflow automation platforms.

Experience working with a law firm (not required — operations exposure matters more than legal background).

Why Join

Legodesk?

Work with one of India's pioneering LegalTech companies.

Build technology-driven solutions for leading Banks, NBFCs, and FinTechs.

Be part of a collaborative, fast-growing, and innovation-focused team.

Gain hands-on exposure to legal technology, financial services, and large-scale operations.

Enjoy meaningful opportunities for learning, ownership, and career growth.

📌 Operation LeadOperations Lead – BFSI Collections - Legal Operation (Bengaluru)
🏢 Legodesk
📍 Bengaluru