#The role is responsible to support revenue collection, maintaining collection MIS, following up on overdue accounts and supporting regulatory and statutory compliance related to revenue collection - for maximizing collection efficiency, minimizing outstanding receivables, improving collection processes, and supporting initiatives to reduce commercial losses while maintaining high levels of customer service.

Role & responsibilities

#Collection Operations

- Support monthly electricity bill collection activities.
- Monitor daily collections from all payment channels by tracking realization of online, offline, and third-party collections and reconcile collections with Finance.

#Outstanding Recovery

- Prepare consumer-wise outstanding reports and identify overdue consumers based on ageing analysis.
- Coordinate with field collection teams, support issuance of demand notices and disconnection lists and follow up on high-value defaulters.

#Consumer Coordination

- Support in resolving billing and collection-related issues and assist in settlement of disputed bills.
- Coordinate with Customer Service Centers and monitor payment confirmations.

#Regulatory Compliance

- Maintain collection records as required by the State Electricity Regulatory Commission.
- Support reporting related to collection efficiency.




- Ensure compliance with The Electricity Act, Supply Code, and company SOPs.
- Assist during internal and statutory audits.

#Coordination

- Coordinate with various departments (Billing Team, Metering Team, Finance, IT, Customer Care, Field Collection Agencies, etc.) to ensure timely collection of dues.

#Data Management

- Maintain consumer payment database, validate collection entries, and update collection status.
- Monitor payment gateway reconciliation.

#MIS & Reporting

- Prepare daily/weekly/monthly collection MIS (SBU-wise) and management dashboards
- Monitor recovery percentage.

#Process Improvement

- Identify gaps in the collection process and recommend automation initiatives to improve collection efficiency.
- Support digital payment adoption.

Preferred candidate profile

- Knowledge of the billing process, Collection Process, Revenue Cycle, and Consumer Services
- Experience in collection reconciliation, commercial operations, consumer database management, and collection analytics.
- Hands-on experience in MS Excel (Advanced), ERP, SAP, Billing Software, MS Office.
- High on Customer Orientation
- High on Integrity
- Conversant in English, Hindi & Bengali.

📌 Officer - Cash Collection (Commercial - Power Distribution) (Asansol)
🏢 India Power
📍 Asansol