We're looking for Network Operations Engineers! Responsibilities

- 24x7 Service Operation. Rotational shifts.
- Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
- Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
- Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
- Able to perform Major Incident Management and participate in Bridge call
- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
- Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.




- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
- Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

Qualifications

- Excellent English communication skills
- Valuable at working under high pressure situation.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Team Player

( *Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: security,operations,vlan

📌 Network Operations Engineer (Bengaluru)
🏢 Scoutit
📍 Bengaluru