Role & responsibilities

Doctor / Cosmetologist KRA

1. Consultation & Diagnosis

* Conduct comprehensive patient consultations.

* Accurate diagnosis of hair and skin concerns.

* Treatment plans customized to patient needs.

* Conversion of consultations into treatment enrollments.

KPI:

* Consultation conversion rate (%)

* Number of consultations conducted

* Treatment plan acceptance rate

2. Revenue & Sales Performance

* Achieve monthly revenue targets.

* Promote suitable treatment packages ethically.

* Upsell maintenance therapies and home-care products.

KPI:

* Monthly revenue generated

* Package sales value

* Product sales value

* Average revenue per patient

3. Treatment Delivery & Clinical Outcomes

* Ensure treatments are performed as per protocols.

* Monitor treatment results and patient progress.

* Maintain high standards of safety and hygiene.

KPI:

* Treatment completion rate

* Clinical outcome success rate

* Adverse event/complaint rate

4. Patient Care & Experience

* Build trust and rapport with patients.

* Provide transparent explanations and realistic expectations.

* Handle patient concerns promptly.

KPI:

* Patient satisfaction score

* Google review generation

* Complaint resolution time





* Referral patients generated

5. Patient Retention & Follow-up

* Ensure regular follow-up of ongoing cases.

* Reduce dropouts and missed appointments.

* Encourage treatment continuity.

KPI:

* Retention rate

* Follow-up compliance rate

* Repeat treatment bookings

* Reactivation of dormant patients

6. Line Management & Patient Flow

* Ensure smooth patient movement from consultation to treatment.

* Minimize waiting time.

* Coordinate with front office and therapists.

KPI:

* Average waiting time

* Number of patients managed per day

* Patient queue management effectiveness

7. MIS & Documentation

* Maintain complete patient records.

* Update treatment notes and photographs.

* Ensure timely reporting.

KPI:

* MIS completion accuracy

* Documentation compliance

* Daily reporting adherence

* Before-after photo documentation rate

8. Team Coordination & Training

* Guide therapists and counselors.

* Participate in training programs.

* Maintain clinic protocols.

KPI:

* Team training sessions conducted

* SOP compliance score

* Audit performance

Preferred candidate profile

📌 Skin and hair Doctor (Mumbai)
🏢 RichFeel
📍 Mumbai