Key Responsibilities

- Customer Engagement: Manage inbound and outbound communications professionally to address customer inquiries, concerns, and policy requirements.
- Product Consultation: Deliver accurate, transparent information regarding insurance products, premium calculations, and policy terms to empower customer decision-making.
- Issue Resolution: Actively diagnose customer grievances, provide efficient resolutions, and escalate complex matters to appropriate internal teams for swift closure.
- Data Integrity: Accurately log, update, and maintain comprehensive customer interaction records within the corporate CRM system.
- Service Excellence: Champion customer retention and satisfaction by maintaining a highly empathetic, professional, and solution-oriented approach.

Candidate Profile & Qualifications

- Communication: Exceptional verbal and written proficiency in both English and Hindi is mandatory.
- Education: 12th pass and above
- Technical Skills: Sound foundational computer knowledge, including proficiency in MS Office (Word, Excel) and professional email etiquette.
- Behavioral Attributes: Demonstrated patience, strong problem-solving acumen,



and the emotional intelligence required to manage sensitive or escalated customer scenarios.
- Experience: Prior experience in a BPO, call center, or customer relationship management workplace is advantageous, though high-potential freshers are encouraged to apply.

What We Offer

- Competitive Remuneration: Attractive fixed compensation supplemented by a lucrative, performance-driven incentive structure.
- Career Progression: Transparent internal job postings (IJPs) and fast-track growth opportunities into leadership and specialized corporate roles.
- Professional Development: Comprehensive initial training and ongoing skill enhancement programs within the booming InsurTech sector.
- Work Culture: A vibrant, collaborative, and meritocracy-driven workplace environment.

How to Apply

Interested candidates who meet the eligibility criteria can directly reach out to our recruitment team:

- HR Contact Person: Aarti Ahirwar
- Contact Number: +91-(phone hidden)
- Application Mode: Please call or share your updated resume via WhatsApp to schedule an interview.

📌 International Customer Support Executive | Fresher & Exp (Gurugram)
🏢 PolicyBazaar
📍 Gurugram