Key Responsibilities

CRM Campaign Support

- Assist in the execution of CRM campaigns across Email, SMS, WhatsApp, and Push Notification channels.

- Coordinate campaign calendars and ensure timely deployment of customer communication.

- Support customer segmentation and audience selection for targeted campaigns.

- Help maintain CRM databases and ensure data accuracy.

Agency Coordination

- Act as a day-to-day point of contact for creative, CRM, and media agencies.

- Follow up on campaign deliverables, timelines, and approvals.

- Coordinate with agencies to ensure assets, creatives, and reports are delivered on schedule.

- Track action items and maintain campaign documentation.

Data Analysis & Reporting





- Extract and compile campaign performance data from CRM and marketing platforms.

- Prepare weekly and monthly dashboards covering key metrics such as open rates, click rates, conversions, and customer engagement.

- Identify trends and provide basic insights to improve campaign performance.

- Support ad hoc data requests from the marketing team.

Marketing Operations

- Assist in maintaining campaign trackers, reports, and project timelines.

- Support the team in monitoring campaign execution and quality checks.

- Work cross-functionally with marketing, design, e-commerce, and agency partners.

📌 Marketing Intern (Mumbai)
🏢 Shoppers Stop
📍 Mumbai