Manager – Sales & Sales Operations | Luxe & Experiential Travel About Madcap Luxe Travel Experiences

Madcap Luxe Travel Experiences is the premium travel vertical of Madcap Adventure, co-founded by Rannvijay Singha and backed by Maxperience, one of India’s leading experiential marketing agencies.

Built at the intersection of luxury, adventure and storytelling, Madcap Luxe creates premium outbound journeys, self-drive expeditions and bespoke travel experiences for discerning travellers.

From iconic driving routes and global motorsport experiences to carefully curated “bucket-list” journeys, our focus is not simply on where our clients travel, but on creating experiences worth remembering and stories worth telling.

As a growing vertical operating with a lean, entrepreneurial team, we are looking for someone who is comfortable wearing multiple hats, taking ownership and working across sales, product development, customer servicing and backend operations.

Role Overview

We are looking for a driven and commercially oriented Manager – Sales & Sales Operations to play a key role in growing and delivering Madcap Luxe experiences.

This is a hands-on role suited to someone who can confidently speak with customers, nurture and convert leads, build customized travel proposals, coordinate with global vendors and DMCs, manage backend sales operations, and ensure every expedition is commercially and operationally ready.

The role requires someone who can move seamlessly between a customer conversation, an itinerary or costing sheet, a vendor negotiation, a campaign review and a pre-departure checklist.

In a lean team, ownership, responsiveness and proactive execution will be critical to success.

Key Responsibilities

- Sales & Customer Relationship Management

Manage inbound enquiries and proactively generate new sales opportunities through outbound calling, referrals, partnerships and existing customer networks.

Understand customer preferences, travel aspirations, budgets and expectations to recommend relevant Madcap Luxe journeys.

Own systematic follow-ups with prospects and move leads through the sales funnel from initial enquiry to booking and payment.

Maintain accurate lead and customer records through CRM/sales trackers, including follow-up dates, status, probability and next actions.

Develop long-term relationships with HNI/UHNI customers to drive repeat travel, referrals and customer loyalty.

Provide personalized, high-touch communication throughout the sales journey.

Work towards defined monthly and quarterly sales, conversion and revenue targets.

2.

Sales

Operations & Expedition Readiness

Support the complete sales-to-departure journey after a booking is confirmed.

Coordinate customer documentation, payments, visas/documentation support, insurance, waivers and other pre-travel requirements.

Develop and maintain detailed pre-departure and operational readiness checklists for every expedition.

Coordinate expedition-specific merchandise and branding requirements, including welcome kits, apparel, giveaways, banners, standees,



vehicle branding, signage and other collaterals.

Ensure timely procurement, production, quality checks, inventory management and availability of all materials before departure.

Coordinate with internal teams, customers and external vendors to ensure all commitments are delivered on time.

Identify potential operational gaps proactively and resolve them before they impact the customer experience.

3.

Product

Development & Experience Curation

Research and develop new luxury travel products, self-drive journeys and experiential itineraries.

Regularly review existing products for itinerary improvements, pricing, inclusions and overall customer experience.

Research destinations, experiences, hotels, driving routes, events and emerging luxury travel trends.

Develop bespoke “Curate Your Own” itineraries based on individual customer requirements.

Prepare customer proposals, presentations, itineraries and detailed costings.

Work with DMCs and vendors to ensure experiences are both differentiated and commercially viable.

Incorporate customer feedback and market insights into future product development.

- Vendor, DMC & Backend Operations

Identify, evaluate and onboard DMCs, hotels, experience providers, transport partners and other specialist vendors.

Build and maintain strong relationships with domestic and international travel partners.

Negotiate commercial terms, inclusions, payment terms and service standards.

Coordinate vendor deliverables and ensure timely confirmations for upcoming journeys.

Maintain vendor databases, quotations, contracts and relevant documentation.

Track expedition-level costs and support budget management to ensure adherence to approved commercial plans.

Identify opportunities for cost optimization without compromising the premium customer experience.

- Marketing & Social Media Coordination

This is a coordination and business ownership responsibility rather than a content-creation role.

Act as the primary business-side coordinator between Madcap Luxe and external social media, creative, digital and performance marketing agencies.

Share expedition priorities, product information, offers, content requirements and campaign briefs with agency partners.

Drive the monthly content planning process and ensure the content calendar for Instagram, Facebook, YouTube and other relevant platforms is finalized and approved during the last week of every month.

Coordinate availability of photographs, videos, customer stories, expedition information and other inputs required by agencies.

Track campaign execution against agreed timelines.

Review performance marketing reports covering leads, CPL,



campaign performance and conversions in coordination with agency partners.

Ensure marketing campaigns remain aligned with sales priorities, expedition timelines and Madcap Luxe's premium positioning.

- Budget, Reporting & Process Management

Maintain accurate trackers covering leads, conversions, customer payments, vendors, budgets, product development and campaign progress.

Track expedition-specific operating expenses and marketing spends against approved budgets.

Prepare weekly sales and operational updates and monthly performance reports.

Conduct basic spend analysis and identify opportunities for optimization.

Track customer feedback, competitor offerings and relevant developments within the luxury and experiential travel market.

Build simple, scalable processes and checklists as the Madcap Luxe business grows.

What We Are Looking For

Bachelor’s degree in Business, Travel & Tourism, Hospitality, Marketing or a related field.

5–8 years of relevant experience in outbound travel, luxury travel, experiential travel, bespoke holidays, destination management or a related sector.

Strong sales orientation with demonstrated experience in customer consultation, lead nurturing, follow-ups and conversion.

Experience creating international itineraries, proposals and travel costings.

Strong understanding of DMCs, hotels, travel vendors and international travel operations.

Experience dealing with premium/HNI customers will be an advantage.

Excellent written and verbal communication skills.

Strong negotiation and vendor-management capabilities.

Comfortable working with CRM systems, Excel/Google Sheets, presentations and operational trackers.

Strong attention to detail and ability to manage multiple priorities simultaneously.

Ability to work independently in a lean and fast-moving environment.

The Mindset We Value

Madcap Luxe is a growing business, so this role is not built around rigid departmental boundaries.

We are looking for someone who:

Takes ownership rather than waiting for instructions.

Follows up proactively with customers, vendors and partners.

Is equally comfortable selling an experience and ensuring it gets delivered.

Thinks commercially while protecting the customer experience.

Can solve problems quickly and calmly.

Pays attention to the smallest details that differentiate a good trip from an exceptional one.

Enjoys building processes rather than simply following existing ones.

Has a genuine passion for travel, experiences and creating memorable journeys.

Why Join Madcap Luxe?

Help build and scale a differentiated premium experiential travel brand.

Work on extraordinary driving journeys, expeditions and global experiences.

Get exposure across sales, product development, luxury travel operations and brand building, rather than being restricted to a narrow function.

Work directly with the core team in a highly entrepreneurial environment.

Chance to grow into a larger business leadership role as Madcap Luxe scales.

Competitive compensation with performance-linked incentives.

📌 Manager – Sales & Sales Operations | Luxe & Experiential Travel (Gurugram)
🏢 Madcap Adventure
📍 Gurugram