Exclusive Women's Walkin Drive for Voice & Accent Trainer at Pune on 11th AUG 26

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM: Walk-In Drive at Pune on 11th AUG 26

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Interview Information:

- Interview Date: 11th AUG 26
- Interview Time: 9:30 AM till 12PM

Interview Venue - Pune

Phase 3 Pune MH Infosys limited, Angsana Building, ODC8 4 conference room Ascendas Capital and Rajiv Gandhi International Tech Park,Pune, Hinjewadi Phase-3, PIN 411057

Documents to Carry:

- Please carry 2 set of updated CV (Hard Copy).
- Mandatory to carry PAN or Passport for Identity proof.

Role - Voice & Accent Trainer

Experience-3+Years

Location-Pune

Education-Graduation

Notice Period-0-15 Days only

Job Description:

Key Responsibilities

Voice Coach KRA:

Based on the Voice Coach / Voice & Accent Trainer role, It focuses on improving communication effectiveness, accent clarity, customer interaction skills, and overall performance of customer service advisors in a BPM workplace.

Job Profile: Voice Coach (Voice & Accent Trainer)

A Voice Coach is responsible for enhancing employees' spoken English, pronunciation, accent neutrality, customer communication, and soft skills. The role involves conducting training sessions, coaching individuals and teams, developing learning materials, and supporting operational goals through continuous performance improvement.

Key Responsibilities

Key Responsibilities

- Deliver voice and communication training programs to customer service advisors and employees.
- Conduct sessions on:
- Accent neutralization
- Pronunciation and fluency




- Business communication
- Soft skills and customer handling
- Perform training audits and identify communication improvement areas.
- Provide one-on-one and group coaching to improve performance metrics.
- Develop training content, presentations, learning activities, and engagement materials.
- Monitor trainee progress and evaluate training effectiveness.
- Partner with Operations and Quality teams to ensure training interventions support business KPIs and customer experience objectives.
- Facilitate Train-the-Trainer programs and knowledge transfer initiatives.

Support digital learning initiatives, including video-based and simulation-driven learning modules.

Required Skills

- Voice & Accent Training
- Communication Coaching
- Training Delivery & Facilitation
- Presentation Skills
- Content Development
- Quality Auditing
- Public Speaking
- Team Collaboration and Leadership
- MS Excel & PowerPoint
- Customer Service Knowledge

Preferred Skills

Blend communication expertise with technical awareness to improve team KPIs like CSAT, NPS, and First Contact Resolution. Preferred skills include neutral accent training, active listening, de-escalation tactics, and ITSM knowledge

REGISTRATION PROCESS:

The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be allowed for the Interview).

Candidate ID Registration process:

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

Regards,

Infosys BPM Recruitment team

📌 Walk-in || Women's Walkin Drive For Voice & Accent Trainer on 11th AUG at Pune
🏢 Infosys BPM
📍 Pune