Role & responsibilities

Academic Enhancement Program Enrolments and Operations

- Manage the overall functioning of the AEP centre and ensure smooth day-to-day operations.
- Coordinate with academic, administration, counselling, and support teams to ensure seamless program delivery.
- Monitor centre performance and ensure adherence to targeted enrolments, operational standards, processes, and policies.
- Ensure classroom, infrastructure, and learning resources are maintained effectively.

Academic Coordination

- Work closely with Service Provider/ faculty members to ensure timely delivery of classes and academic schedules.
- Monitor attendance of students and faculty and address any operational issues.
- Coordinate mock tests, assessments, doubt-solving sessions, and academic support activities.
- Ensure students receive appropriate guidance and support throughout their preparation journey.

Student & Parent Engagement

- Build solid relationships with students and parents for AEP in the school.
- Address student concerns, academic issues, grievances, and escalation matters promptly.
- Conduct regular parent interactions and share student progress updates.
- Support student retention and satisfaction initiatives.

Team Management

- Supervise and coordinate academic coordinators, counsellors, administrators, and visiting faculties.
- Drive collaboration across teams to achieve higher enrolments in AEP centre in the campus.
- Performance monitoring of centre staff and student / parent satisfaction.
- Foster a positive and student-centric culture within the centre.

Performance Monitoring

- Track student performance, attendance, and engagement metrics.
- Prepare regular reports, dashboards, and updates for management review.




- Identify areas of improvement and implement corrective actions.
- Monitor achievement of centre targets and academic outcomes.

Admissions & Business Support

- Support admissions activities, counselling initiatives, and student enrolment drives.
- Coordinate marketing and outreach activities conducted for AEP at the campus level.
- Ensure a positive experience for prospective students and parents.

Compliance & Quality

- Ensure compliance with organizational policies, processes, and operational guidelines.
- Maintain accurate records, documentation, and reporting systems.
- Implement quality standards across all AEP centre operations and academic activities.

Key Performance Indicators (KPIs)

- Smooth functioning of AEP centre operations in the campus.
- Student Enrolments, attendance and retention rates.
- Parent and student satisfaction levels.
- Faculty and staff coordination effectiveness.
- Achievement of academic performance targets.
- Timely completion of classes, tests, and academic schedules.
- Compliance with operational and quality standards.
- Collection and payments.

Qualifications

- Bachelor's degree in any discipline; Master's degree preferred.
- Additional qualifications in Operations Management, Education Management, or Business Administration are an advantage.

Experience

- 5-7 years of experience in Foundation course, NEET & JEE programs.
- Centre management, Enrolments, academic operations, coaching institutes for Foundation courses, NEET & JEE, or learning centres.
- Experience managing student preparation programs for JEE, NEET, CUET, Olympiads, Foundation, or other competitive examinations.
- Strong people management, stakeholder management, and operational coordination experience.
- Excellent communication, problem-solving, and organizational skills.

📌 Service Manager Academic Excellence Program (Mumbai)
🏢 Global Indian International School (GIIS)
📍 Mumbai