Join a Leading US MNC !

Customer Service Team Leader

- 5+ years of experience in an International BPO
- Minimum 2 years of experience as a Team Leader
- Excellent communication and leadership skills
- Experience managing team performance and customer escalations
- Solid analytical and coaching skills

Package upto: 10 LPA

Work mode: Onsite

Location: Bangalore

Key Responsibilities;-

- Lead, coach, and manage a team of Customer Service Associates.
- Monitor team performance against KPIs such as CSAT, AHT, FCR, Productivity, and Quality.
- Conduct regular team huddles, coaching sessions, and one-on-one meetings.
- Handle customer escalations and ensure timely resolution.
- Drive team engagement and maintain high employee morale.
- Prepare daily, weekly, and monthly performance reports.
- Coordinate with Quality, Training, and Operations teams to improve performance.
- Ensure adherence to company policies, processes, and compliance guidelines.

Thanks&Regards;

For More Information

Connect SAAD : (phone hidden)

[email protected]

📌 International BPO Team Lead | Bangalore (Bengaluru)
🏢 Manning Consulting
📍 Bengaluru