Greetings from KVC CONSULTANTS LTD!!

HIRING FOR LARGEST BPO -- MNCs Companies in INDIA- for Bangalore and Pune location.

Job Description

For Bangalore location

Process 1 -- INTERNATIONAL CHAT/VOICE PROCESS.

Eligible:-UG / Graduates both can apply

( Excellent English COMM skills mandatory )

Min. 1 year of experience is mandatory

Salary:- Upto Rs 4.00 LPA - 6.50 LPA (Hike based on Experience & Last Drawn)

5 days working / Cabs available

PROCESS 2 - INTERNATIONAL VOICE PROCESS

For Pune & Bangalore both location

Eligible- UGs/Graduates both can apply

Salary:- Upto Rs 3.80 - 6.50 LPA (Based on experience)

International voice/semi voice exp required

5 days working / Cabs available

Process 3 -- INTERNATIONAL BLENDED PROCESS.

Job Location - Viman Nagar /Magarpatta

Eligible:-Undergrads/Graduates both can apply

Min. 1 year of experience is mandatory

Salary:- Upto Rs 4.5- 6.50 LPA (Hike based on Experience & Last Drawn)

5 days working / Cabs available

Roles & Responsibilities

- Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
- Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
- Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.





• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.

- Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
- Flexibility to cross-train and support with other complexities in the wider business area.
- Assist with any other key tasks as requested.
- Ability to adapt to and thrive in a fast-paced, dynamic environment.
- Communicate clearly and professionally both verbally and in writing.
- Problem-solving skills, including questioning and diagnostic abilities.
- Demonstrate an ability to develop and maintain a network of contacts internally and externally.

• Understanding of customer contracts and delivery expectations.

• Effective listening skills and excellent attention to detail.

- Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes.
- Business Knowledge: Solid knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

RANDEEP - (phone hidden)

BHAVIKA -- (phone hidden)

MAHAK -----(phone hidden)

FOR PUNE --

CALL

SIMRAN -- (phone hidden)

SALONI - (phone hidden)

NO PLACEMENT CHARGES

KVC CONSULTANTS LTD

📌 INT VOICE / Blended @Bangalore/Pune - Call Bhavika
🏢 KVC Consultants
📍 Pune