Role & responsibilities

- Communication: Fluency in English with a neutral accent and strong active listening skills.
- Shift Flexibility: Readiness to work in rotational or night shifts matching international business hours.
- Call Handling: Manage inbound support requests customer or client calls across global time zones
- Issue Resolution: Troubleshoot technical, product, or service concerns and provide accurate information.
- Escalations: Identify complex issues that cannot be solved immediately and route them to senior departments.
- Metrics Maintenance: Meet specific Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First-Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.

Preferred candidate profile
ELIGIBILITY:

- Excellent Communication in English.




- Minimum 1 Year of Experience is required into International Voice Process.
- comfortable working for night Shifts.
- Work from office
- Only immediate joiners
- Graduation is not required

PERKS AND ADVANTAGES

- 5days working 2 week off / Rotational Night Shift
- 2way transport
- Performance based incentives/OTs
- Referral bonus
- Full time

Work location: Hitech city *NO AR CALLERS/HEALTHCARE

EXPERIENCE/ NO FRESHERS/NO DOMESTIC *.

CTC offered - 3.8lpa to 4.5 LPA (Decent hike)

Interview Rounds:

- Screening
- Operation Round
- SHL

Contact Person- HR Zaid ((phone hidden))

REFERENCES ARE HIGHLY APPRECIATED

📌 Walk-in || Hiring For Experience - International voice process (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad