We are seeking a highly accomplished Principal Incident Commander / Director – Incident Management to lead enterprise-wide response to critical incidents across complex, large-scale, and globally distributed infrastructure environments.

This role operates at the intersection of technology leadership, crisis management, and business continuity, requiring the ability to make high-stakes decisions, influence senior stakeholders, and drive rapid resolution during mission-critical outages. The individual will serve as the ultimate authority during major incidents, ensuring minimal business disruption and long-term resilience.

Requirements Strategic Responsibilities Own and lead enterprise-level incident management strategy across global operations.

Act as the executive Incident Commander for P0/P1 incidents impacting business-critical systems.

Establish and drive incident governance frameworks, SLAs, and response protocols

Lead cross-functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations

Influence and align with C-suite and senior leadership during high-impact incidents

Drive business continuity and service resilience initiatives Operational Leadership Command and orchestrate war rooms and global bridge calls with multiple stakeholders

Serve as the highest escalation point for critical outages and service disruptions.

Ensure rapid triage, containment, and resolution of incidents with minimal downtime

Drive real-time decision-making under ambiguity and pressure





Oversee post-incident reviews and enforce accountability across teams Technical Expertise Deep expertise in enterprise networking and distributed systems: BGP, OSPF, EIGRP, TCP/IP, QoS

WAN, SD-WAN, Data Center architectures (Spine-Leaf)

Strong understanding of: Load balancing, DNS, DHCP, Network Security

Latency, packet loss, and performance optimization

Familiarity with cloud platforms and hybrid infrastructure environments

Ability to engage in hands-on technical triage when required

Lead Root Cause Analysis (RCA) at an organizational level

Drive preventive engineering, automation, and process maturity

Establish a culture of proactive monitoring and early detection

Enhance incident response playbooks, runbooks, and training programs Preferred Qualifications ITIL Expert / Advanced Incident Management certifications

Exposure to Disaster Recovery (DR) & Business Continuity Planning (BCP)

Experience with automation, observability platforms, and AI-driven monitoring

Track record of driving transformation in incident management practices

5 to 7 years of experience in Network Engineering, SRE, NOC, or Cloud Operations

Proven experience handling enterprise-scale, high-impact incidents globally

Prior experience in large enterprises / telecom / hyperscalers / global tech organizations

Strong leadership presence with the ability to influence without authority

Experience working in 24x7, mission-critical environments Perks • Health insurance coverage for employees and their families.

- Retirement savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.

📌 Major Incident Commander (Bengaluru)
🏢 Power Bridge
📍 Bengaluru