Exclusive Women's Walkin Drive for Voice Service Desk Agent (Networking) at Pune on 11th AUG 26

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM: Walk-In Drive at Pune on 11th AUG 26

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Interview Information:

- Interview Date: 11th AUG 26
- Interview Time: 9:30 AM till 12PM

Interview Venue - Pune

Phase 3 Pune MH Infosys limited, Angsana Building, ODC8 4 conference room Ascendas Capital and Rajiv Gandhi International Tech Park,Pune, Hinjewadi Phase-3, PIN 411057

Documents to Carry:

- Please carry 2 set of updated CV (Hard Copy).
- Mandatory to carry PAN or Passport for Identity proof.

Role -Voice Service Desk Agent (Networking)

Experience-3+Years

Location-Pune

Education-Graduation

Notice Period-0-15 Days only

Job Description:

Roles and Responsibilities:

- Provide L1.5 technical support to Customer employees, partners, and vendors
- Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
- Resolve 9095% of interactions within the team without escalation.
- Perform time-critical functions such as BCP activations and retail store support
- Provide comprehensive support across Corporate, Enterprise, and Government services.
- Handle diverse customer environments, applications, and support processes.
- Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.

Support a wide range of products including (At least one skill is desirable)

- Networking (WAN, SDWAN, Fibre, 4G/5G,Firewalls)
- Devices: Fortinet, Meraki, Cisco
- Mobile: IoT, Cloud Phone, Mobile Extension
- Voice: Cloud phone, Voice Connect, Webex, Genesys Cloud

Skill / Competencies / Experience:

ESSENTIAL

- Customer-centric mindset with a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a 24/7 environment.




- High attention to detail and commitment to service excellence.

PREFERRED

- 2 to 3 years in a technical service desk or 1 or 2 years in a NOC role
- Good to have Certifications in networking (e.g., CCNA,SDWAN), Microsoft, or ITIL are advantageous.
- Experience supporting enterprise environments and working with ticketing systems.
- Strong documentation and communication skills.
- Operate at a Level 2 support capability
- Strong troubleshooting skills across Telco and IT domains.
- Ability to engage in technical conversations with enterprise-level customers.
- Experience working with vendors for advanced issue resolution.
- Responsible for maintaining high first-contact resolution rates across our Corporate, Internal, and After-Hours Service Desk functions
- Excellent communication skills, and the ability to work independently in a quick-paced, customer-focused environment.
- Networking: TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, VPNs; Cisco, Juniper routers and switches; SD-WAN platforms (e.g., Cisco Viptela, Fortinet), Voice, Mobile.
- Data Connectivity: Enterprise internet, Fiber, copper, and wireless last-mile technologies.
- ITSM tool- ServiceNow

ADDITIONAL

1. 24 x 7 work from office shift
2. 8x7 shift-based support, weekend and holiday support on requirement basis
3. Excellent customer facing skills
4. Excellent written and verbal communication skills
5. Strong attention to detail and outstanding analytical and problem-solving skills.

REGISTRATION PROCESS:

The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be allowed for the Interview).

Candidate ID Registration process:

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

Regards,

Infosys BPM Recruitment team

📌 Walkin Drive Voice Service Desk Agent (Networking) on 11th AUG at Pune
🏢 Infosys BPM
📍 Pune