Responsibilities:

1. Customer Interaction:

- Act as the primary liaison between customers and the workshop team, ensuring transparent and courteous communication.
- Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
- Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
- Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

- Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
- Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
- Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
- Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

- Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
- Generate reports on service activities,



technical issues, and customer interactions to track trends and identify areas for improvement.
- Prepare service quotations, invoices, and other documentation on AutoRox as required. Role & responsibilities

Preferred candidate profile

4. Training and Development:

- Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

- Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
- Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

- Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
- Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

- Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
- Participate in meetings and contribute insights on technical matters and customer service strategies.

📌 Senior Service Advisor (Mumbai)
🏢 Talent21
📍 Mumbai