Now Hiring: Delivery Excellence Partner (Quality, Compliance & Process Excellence)

Locations: Chennai, Pune, Delhi
Job Levels: BPO 4 / BPO 5 / BPO 6 (Based on experience)

Are you passionate about process excellence, quality management, compliance, continuous improvement, and operational excellence? We're looking for a Delivery Excellence Partner to drive quality initiatives, mentor teams, ensure compliance, and support business transformation across multiple delivery functions.

If you have a strong background in Quality, TQM, Lean Six Sigma, audits, process improvement, or delivery excellence, we'd love to hear from you.

Key Responsibilities

- Drive delivery excellence initiatives across business operations.
- Monitor and improve process quality, compliance, and operational performance.
- Support continuous improvement programs using Lean, Six Sigma, and TQM methodologies.
- Conduct root cause analysis and recommend process improvements.
- Mentor delivery teams on quality standards and best practices.
- Participate in internal and external quality audits.
- Ensure adherence to organizational quality frameworks and compliance requirements.
- Analyze operational data and prepare quality reports and insights.




- Collaborate with stakeholders to enhance customer experience and delivery performance.
- Leverage AI fundamentals and automation concepts to improve operational efficiency.

Required Qualifications

- Experience in any of the following roles:

- Delivery Excellence Partner (DEP)
- Quality Partner
- Excellence Partner
- Compliance Lead
- Account Compliance Manager (ACM)

- Strong knowledge of Quality Management Systems (QMS) and Total Quality Management (TQM).
- Hands-on experience with iQMS.
- Strong analytical and problem-solving skills.
- Good understanding of AI fundamentals and emerging technologies.
- Experience mentoring or coaching project teams.
- Experience participating in internal and external audits.
- Excellent communication and stakeholder management skills.

Preferred Qualifications

- Lean Six Sigma Green Belt or Black Belt certification.
- Lean certification.
- Advanced Microsoft Excel and MS Office skills.
- Strong customer-centric mindset.
- Excellent written and verbal communication.
- Ability to work effectively in cross-functional teams.

Key Notes

- PAN and Date of Birth (DOB) are mandatory for profile creation

📌 Delivery Excellence Partner (Quality, Compliance & Process Excellence) (New Delhi)
🏢 Gratitude India
📍 New Delhi