1.

Behavioral

Expectations

- Ownership: Takes full accountability for area performance in terms of all metrics (sales, CX, operations).
- Speed & Proactiveness: Acts quickly on issues; anticipates risks.
- People Leadership: Coaches Store Directors, builds strong teams, addresses underperformance firmly.
- Customer Mindset: Prioritizes customer experience and service consistency.
- Execution Discipline: Ensures standards are followed without constant follow-up.2.

Functional

Competencies

- Business Management: Drives revenue through key levers (conversion, productivity, ATV).
- Multi-Store Control: Runs structured reviews; identifies and fixes performance gaps early.
- Field Effectiveness: Robust store presence; improves weak stores within 6090 days.
- Operational Control: Maintains strong audit scores, inventory discipline, and SOP adherence.
- Stakeholder Management: Works effectively with HR, Supply Chain, and Training to resolve issues.

📌 Lenskart Area Operations Manager (India)
🏢 LENSKART SOLUTIONS PRIVATE
📍 India